(Senior) ITSM Process Owner (m/w/d)
Core
Design, implement, and optimize IT Service Management (ITSM) processes including Incident, Change, Asset, Configuration, and Service Catalogue Management to improve service quality and efficiency.
Role type
Senior ITSM Process Owner
Builds
End-to-End ITSM processes and standardized service delivery frameworks
Domain
IT Service Management / Enterprise IT Operations
Required skills
ITSM process design, ITIL framework expertise, ServiceNow proficiency, KPI analysis, stakeholder management, training facilitation, project support
Preferred skills
Experience in IT projects, analytical thinking, structured work approach, management communication
Technologies
ServiceNow, ITIL
Responsibilities
Design and develop ITSM processes, collaborate with IT teams and stakeholders, conduct training and workshops, establish organizational standards, analyze KPIs and service reports, support IT projects with ITSM expertise
Seniority
Senior, hands-on IC
