ServiceNow Experte mit ITSM Fokus (m/w/d)
Core
Building and optimizing IT Service Management (ITSM) processes and architecture on the ServiceNow platform.
Role type
Senior ServiceNow Implementation Specialist (ITSM)
Builds
ITSM process workflows, integrations, and platform configurations for internal IT operations.
Domain
IT Service Management / Enterprise Platforms
Required skills
ServiceNow platform expertise, ITSM process management, ITIL framework knowledge, requirement analysis, project management, agile methodologies, workflow configuration, system integration
Preferred skills
ServiceNow Certified System Administrator, ServiceNow Implementation Specialist, ITIL certification, complex problem-solving, stakeholder management
Technologies
ServiceNow, ITIL, Agile (User Stories, Sprint Planning)
Responsibilities
Lead implementation projects including function extensions and integrations, conduct requirement workshops with business stakeholders, configure processes and workflows, support platform releases and upgrades, drive continuous platform development.
Seniority
Senior, hands-on IC