CN - Tires - Conti Care Specialist (Leasing HC)
Core
Handle customer inquiries and complaints across the pre-sales, mid-sales, and after-sales lifecycle via service hotlines, chatbots, and email channels.
Role type
Customer care specialist (tire industry)
Builds
Customer satisfaction surveys and warranty service solutions
Domain
Automotive / Tire manufacturing
Deliverable
dashboards & analysis
Required skills
Ticket management, cross-functional communication, warranty procedure knowledge, data analysis, system maintenance, training delivery
Preferred skills
Call center experience, tire industry interest, Cantonese
Technologies
SAP, COC, CORS, TWIS, CATI, ChatBot, JD, TUHU, T-Mall
Responsibilities
Handle service hotline, chatbot, and email tickets; Create, assign, transfer, escalate, and close tickets; Cooperate with TCS engineers for warranty optimization; Maintain warranty systems; Conduct customer satisfaction surveys; Analyze warranty data and e-commerce complaints; Present performance reports.
Seniority
Junior, individual contributor
