Technical Support Officer
Core
Provide technical support and assistance to users regarding application and system issues, troubleshooting and resolving technical problems.
Role type
Technical Support Officer
Builds
Resolves user incidents and system issues
Domain
Fintech / IT Support
Deliverable
client delivery
Required skills
Troubleshooting, Ticketing systems, Windows OS, Linux, Excel/Google Sheets, Database query, Log system analysis
Preferred skills
Communication, Problem-solving, Independent work, Team collaboration
Responsibilities
Handle user requests and technical incidents via ticketing or email, Document troubleshooting processes and solutions, Escalate complex issues to appropriate teams