Job
Core
Investigate and resolve technical and product-related issues for business clients and internal teams using a fintech trading platform.
Role type
Technical Support Engineer
Builds
Support services for cTrader and related fintech products
Domain
Fintech / Trading Platforms
Deliverable
client delivery
Required skills
technical troubleshooting, log analysis, SQL queries, networking fundamentals (TCP/IP, DNS), ticket management
Preferred skills
broker/trading platform support, API integration support, FIX protocol familiarity, liquidity bridge knowledge, scripting, AI tools for troubleshooting, MT4/MT5 familiarity
Responsibilities
Reproduce problems and analyze logs to diagnose issues, manage support tickets and chats from request to resolution, escalate issues with clear findings and reproduction steps, maintain support documentation and provide shift handovers
Seniority
Mid-level, hands-on IC
