Duty Manager - Russian Speaker
Core
Front office operations and VIP guest services at a luxury resort hotel.
Role type
Senior Front Office Duty Manager
Builds
Front office functions, guest experiences, and operational efficiency
Domain
Hospitality / Luxury Resort
Required skills
Front office management, VIP guest relations, complaint handling, multi-department coordination, night reception oversight, group department fit management, environmental sustainability implementation, quality management systems, food safety management, computer literacy (Fidelio, Opera, MS Office)
Preferred skills
Advanced theoretical and practical knowledge in hospitality methods and techniques
Technologies
Fidelio, Opera, MS Office
Responsibilities
Check cleanliness of lobby and public areas, greet VIP guests, assist in VIP arrival/departure, handle room lock problems, coordinate with all departments, operate front office computer system, handle guest complaints, assist reception and business centre during busy periods, implement energy saving and waste reduction measures, carry out quality and food safety management duties
Seniority
Senior, hands-on IC