Lead Client Director - Strategic Retail - AR
Core
Lead executive relationship management and strategic partnership for ServiceNow's largest global retail accounts, driving new business growth and solution deployment.
Role type
Senior Client Director (Strategic Account Management)
Builds
Global account growth, multi-tiered client relationships, and deployment of ServiceNow solutions for retail clients.
Domain
IT Service Management (ITSM) / Enterprise Software / Retail Industry
Required skills
Executive relationship management, strategic account planning, virtual team leadership, multi-million-dollar sales solutions, IT Service Management domain expertise, global account growth, financial target achievement, AI integration in business processes.
Preferred skills
Experience in HR, Security Operations, Customer Service, or IT Operations Management sales.
Technologies
ServiceNow, AI-powered tools
Responsibilities
Provide strategic leadership and partnership to clients, oversee growth of global accounts, build deep multi-tiered relationships from IT teams to CxO, develop clear roadmaps for client capabilities, achieve financial targets including licenses and renewals.
Seniority
Senior, hands-on IC