Butler Hotline Ambassador
Core
Provide exceptional support and assistance to clients via a hotline service, addressing inquiries, concerns, and requests with warmth and efficiency.
Role type
Customer service representative (hotline)
Builds
Customer support interactions for a luxury hospitality brand
Domain
Hospitality and concierge services
Deliverable
client delivery
Required skills
Active listening, empathy, problem-solving, multitasking, CRM software proficiency, clear verbal communication
Preferred skills
Knowledge of hospitality services, luxury concierge offerings, fluency in Hindi and local Udaipur languages
Responsibilities
Answer incoming calls, resolve customer issues or escalate, maintain accurate records, provide service information, handle multiple calls simultaneously, follow up with customers, provide feedback to management
Seniority
Individual contributor