Spécialiste au Support Premium
Core
Provide end-to-end premium customer support to Airbnb's key community members, including the Luxury segment, via phone, chat, and social platforms.
Role type
Senior Customer Support Specialist (Premium/Luxury)
Builds
High-touch customer service experiences for premium travelers and hosts
Domain
Travel & Hospitality Technology
Deliverable
client delivery
Required skills
Complex case management, multilingual communication (English/French), conflict resolution, stakeholder engagement, proactive problem-solving, high-volume handling, CRM proficiency
Preferred skills
Hotel industry experience, experience with high-net-worth clientele, phone/chat/live chat interaction experience
Technologies
Apple/Mac OS, Google Suite, CRM systems
Responsibilities
Manage complex cases for premium users, interact with clients via phone/chat/social, ensure full case resolution, collaborate with executive stakeholders, work rotating shifts including nights and weekends, document best practices, mentor junior team members
Seniority
Mid-Senior, hands-on IC