Development & Delivery Lead (CCaaS Platform)
Core
Lead planning, technical direction, execution, and delivery of Genesys Cloud CX contact centre initiatives for a major financial services client.
Role type
Senior Delivery Lead (CCaaS Platform)
Builds
CCaaS capabilities including IVR, contact routing, agent desktop, dialer, reporting, and enterprise application integrations
Domain
Financial Services / Cloud Contact Center
Required skills
Genesys Cloud CX, Cloud Architecture, Telephony, Agile/Scrum, Risk Management, Stakeholder Management, Technical Architecture Review, Team Leadership, Vendor Coordination, Compliance & Security
Preferred skills
Large-scale CCaaS migrations, DevOps/CI-CD, Banking/Financial Services experience, AWS/Azure certifications, Distributed team management
Technologies
Genesys Cloud CX, Cloud Platforms (AWS/Azure)
Responsibilities
Lead development planning and delivery of CCaaS projects; Manage delivery across client, partner, and internal teams; Define scope, timelines, and resource requirements; Manage risks, issues, and dependencies; Oversee technical architecture and design reviews; Lead and mentor multidisciplinary teams; Coordinate external vendors; Oversee testing, deployment, and operational handover; Ensure compliance with regulatory and security standards.
Seniority
Senior, hands-on IC with leadership
