Principal Engagement Manager
Core
Oversees on-time, on-budget delivery of defined solution scope to meet customer desired results using ServiceNow's NowCreate methodology.
Role type
Principal Engagement Manager (Program Management)
Builds
Large-scale transformation programs and complex multi-workstream engagements for enterprise customers.
Domain
IT Service Management (ITSM) / Professional Services
Required skills
Program management, engagement governance, risk and issue mitigation, stakeholder management, Agile Scrum Master, financial management, resourcing, transition planning, commercial awareness, AI integration in workflows
Preferred skills
Security clearance, experience with AI-powered tools and automation
Technologies
ServiceNow NowCreate, Engage Central, Agile/Scrum frameworks
Responsibilities
Lead delivery teams and manage governance, timeline, scope, risk, change management, resourcing, reporting, and financials; Steer multiple workstreams and resolve conflicting requirements in fast-paced environments; Identify and progress opportunities to expand services and customer value; Plan and execute transition to run or adoption teams; Mentor team members to achieve engagement deliverables.
Seniority
Principal, strategic oversight & mentorship
