Customer Success Manager
Remote
Core
Serve as the main point of contact for assigned CPG brand customers, resolving complex issues and acting as a trusted advisor to help them derive value from the digital shelf tool.
Role type
Customer Success Manager
Builds
Digital shelf platform usage and client value realization
Domain
eCommerce, Retail, CPG
Deliverable
client delivery
Required skills
digital shelf analytics, eCommerce data, Excel, PowerPoint, Thinkcell, AI tools, strategic guidance, expectation management
Preferred skills
industry trends knowledge, cross-functional collaboration, self-driven mindset
Responsibilities
Respond to customer inquiries, coordinate with subject matter experts, share thought leadership, provide business context to Strategy & Insights reports, stay current on competitive landscape
Seniority
Mid-level (3-5 years experience)