Front Office Agent - Fairmont The Red Sea
Core
Front Office Agent managing guest check-in/out, reservations, inquiries, and concierge services at a luxury resort.
Role type
Front Office Agent
Builds
Guest check-in/out procedures, reservation management, and concierge recommendations
Domain
Hospitality / Luxury Resort
Deliverable
product features
Required skills
Guest relations, reservation management, payment processing, concierge services, multi-tasking, conflict resolution, PMS proficiency
Preferred skills
Ultra-luxury guest expectations understanding, pre-opening project coordination, scheduling, document control
Technologies
Hotel property management systems (PMS), reservation software
Responsibilities
Greet guests and manage check-in/out, handle reservations and payments, address guest inquiries and resolve issues, provide concierge recommendations, coordinate with housekeeping and maintenance, maintain front desk area
Seniority
Mid-level, hands-on IC