Reservation Supervisor
Core
Supervise daily reservations operations, manage bookings and room inventory, and support revenue generation for a 240-key serviced apartment hotel.
Role type
Senior IC reservations supervisor
Builds
Booking enquiries, reservations, and revenue strategies for hotel guests
Domain
Hospitality / Hotel operations
Required skills
Reservation procedures, room inventory management, revenue management principles, Opera PMS/Opera Cloud, Microsoft Office, team supervision, upselling, booking conversion
Preferred skills
Supervisory experience, coaching and motivating teams, problem-solving
Responsibilities
Supervise daily reservations operations, manage individual/corporate/group/long-stay reservations, monitor room availability and rates, ensure accurate booking documentation, support revenue generation through upselling, coach and support Reservations Agents
Seniority
Senior, hands-on IC