Front Office Supervisor
Core
Lead daily front desk operations at night, guide and coach the Night Front Office Hosts, and manage guest arrivals and requests to ensure smooth hotel operations.
Role type
Night Front Office Supervisor (Hospitality)
Builds
Guest experiences and operational stability for a multi-location student accommodation and hospitality brand
Domain
Hospitality / Student Accommodation
Required skills
Night shift leadership, guest relations, team coaching, booking management, upselling, cross-department coordination, modern hotel systems proficiency
Preferred skills
Multi-language communication, problem-solving under pressure, onboarding new staff
Technologies
Modern hotel systems (PMS)
Responsibilities
Lead daily front desk operations at night, Coach and motivate Night Front Office Hosts, Welcome guests and handle requests, Coordinate with Housekeeping and F&B, Manage bookings and payments, Spot upsell opportunities, Share guest feedback, Help onboard new team members
Seniority
Mid-level, hands-on IC