Assistant Programme Manager, Training
Core
Learning architect leading end-to-end training programmes, curriculum governance, and capability development for in-house teams and BPO partners across Malaysia and Singapore.
Role type
Senior IC training programme manager (L&D)
Builds
Structured training roadmaps, governed curriculum standards, and certified BPO trainer programs
Domain
Contact center operations / BPO / Southeast Asia
Required skills
Instructional design, curriculum development, multi-site BPO training governance, vendor management, data analysis, program execution
Preferred skills
Local operational nuance in Malaysia/Singapore markets
Technologies
None stated
Responsibilities
Lead end-to-end design, delivery, and governance of training programmes; translate operational priorities into structured training plans; lead calibration and certification programs for BPO partner trainers; audit training execution at BPO sites; evaluate training programme effectiveness using post-training KPI tracking; report training results and agent capability progress to management
Seniority
Mid-Senior, hands-on IC
