Guest Service Agent All Rounder (Full Time)
Core
Provide warm, responsive, and luxury service to hotel guests, managing check-in/check-out, handling requests, and ensuring guest safety and satisfaction.
Role type
Front Office Guest Service Agent
Builds
Guest experiences and operational efficiency for hotel guests
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Guest relations, check-in/check-out operations, inter-departmental liaison, complaint handling, telephone and email communication, time management
Preferred skills
Luxury environment experience, Opera or Opera Cloud system proficiency
Responsibilities
Welcome guests and manage check-in/check-out processes, assist guests with requests and amenities, liaise with food & beverage and housekeeping departments, handle guest inquiries via phone and email, manage customer complaints proactively