Front Desk Supervisor
Core
Supervise the front office team, manage guest check-ins/check-outs, handle reservations, and process payments at a resort.
Role type
Front Desk Supervisor
Builds
Guest check-in/check-out processes, room assignments, and daily front office operations
Domain
Hospitality / Resort Management
Deliverable
product features
Required skills
Team leadership, Property Management System (PMS) operation, Cash handling, Reservation management, Guest relations, Billing and accounting
Preferred skills
Overnight shift availability, Physical stamina for lifting/moving
Technologies
Property Management System
Responsibilities
Schedule and direct front office team members, Greet and register guests, Handle cash and credit card transactions, Answer phone calls and inquiries, Coordinate with housekeeping for VIP guests, Train new front desk personnel
Seniority
Entry-level to Mid-level, hands-on IC