Coordonnateur.trice à la répartition
Core
Receives customer service calls, performs first-level technical diagnostics, and assigns service requests to field technicians or subcontractors.
Role type
Service dispatch coordinator
Builds
Customer service experience and technical support workflows
Domain
Waste management and recycling logistics
Required skills
First-level technical diagnostics, call handling, prioritization, data entry, administrative follow-up, basic problem resolution
Preferred skills
Logistics experience, customer service background, adaptability, teamwork, self-management
Technologies
Computer tools, administrative tracking systems
Responsibilities
Receive service calls and assist customers across Quebec, perform initial technical diagnosis by phone, assign calls to field technicians or subcontractors, manage multiple simultaneous requests and set priorities, track calls and reassignments, update maintenance lists and call information, plan preventive maintenance and cleaning activities
Seniority
Entry to Mid-level, individual contributor