NineStar Connect - Support Center Technician

McCordsville, IN, usFull-time2026-10-21 → 2026-11-11

Core

Provide Tier 1 technical support for phone, dial-up, TV, and broadband internet customers via phone, email, and chat, including troubleshooting, ticket management, and service order processing.

Role type

Support Center Technician (Tier 1)

Builds

Customer service interactions and service restoration workflows

Domain

Telecommunications and Broadband

Deliverable

client delivery

Required skills

Tier 1 technical support, computer hardware troubleshooting, TCP/IP networking, Microsoft products proficiency, ticketing system management, customer communication

Preferred skills

Telecommunications experience, technology certifications, field support experience

Responsibilities

Troubleshoot service issues via phone/email/chat, create and close trouble tickets, process pre-installation service orders, monitor outage and alarm boards, assist with payments and plan upgrades, provide occasional on-site field support

About wabash-valley-power-alliance

LaGrange County REMC distributes electricity to over 7,000 members through a network of 600+ miles of power lines. As a cooperative, our commitment to exemplary service is matched by our drive to provide affordable and reliable power to our members. With over 85 years of success as our foundation, we’ve expanded our mission to serve the community by building a fiber optic broadband network to offer high-speed internet service. We are looking for team members who share our core values of determination, teamwork, excellence, and innovation to complement this transformation of our business model.