Concierge
Core
Main point of contact for guests, providing detailed information about the hotel and local area while handling all requests from dining reservations to transportation and special event planning.
Role type
Guest services concierge
Builds
Personalized guest experiences and seamless coordination of hotel services
Domain
Hospitality
Deliverable
client delivery
Required skills
Communication, organization, multitasking, confidentiality, relationship building
Preferred skills
Proactive mindset, creativity, results orientation
Responsibilities
Managing guest services including luggage, messages, and parcels; maintaining and updating guest preference records; collaborating with hotel departments; coordinating external service providers