Receptionist
Core
Front office professional managing guest check-in/check-out, reservations, and inquiries to deliver luxury hospitality experiences.
Role type
Front Office Receptionist
Builds
Guest check-in/check-out workflows, reservation management, and personalized service delivery
Domain
Luxury Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation management, guest relations, conflict resolution, multi-department coordination, loyalty program administration, service recovery, property management system proficiency
Preferred skills
VIP arrangement handling, special events support, local knowledge, proactive problem solving
Technologies
Property Management Systems (PMS)
Responsibilities
Manage guest check-in and check-out processes, handle guest inquiries and resolve issues, coordinate with housekeeping and F&B departments, monitor guest feedback and reviews, manage reservations and billing
Seniority
Mid-level, hands-on IC