Concierge Assistant
Core
First point of contact for hotel guests, providing personalized service and assistance to ensure a pleasant stay.
Role type
Front-line hospitality assistant
Builds
Guest experiences and hotel operations support
Domain
Hospitality / Tourism
Deliverable
client delivery
Required skills
Guest assistance, local knowledge, logbook management, facility knowledge, service orientation
Preferred skills
Concierge experience, Bellman experience, Front Office experience, Bahasa Malaysia proficiency
Responsibilities
Welcome and assist guests upon arrival and throughout their stay, assist with luggage and transportation arrangements, provide recommendations on local attractions and dining, review daily logbooks to follow up on guest requests, identify opportunities to exceed guest expectations
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