Guest Service Executive
Core
Oversee front desk and guest services operations to ensure seamless check-ins, check-outs, reservations, and payment processing while resolving guest issues promptly.
Role type
Guest Service Executive
Builds
Front office operations and guest experiences
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, cash handling, PMS operation, multi-department coordination, complaint resolution, brand standards adherence
Preferred skills
Second language communication
Technologies
Property Management System (PMS)
Responsibilities
Manage guest check-ins and check-outs, process payments and handle cash reconciliation, resolve guest complaints, coordinate with Housekeeping/F&B/Maintenance
Seniority
Entry-level to Junior