Partner Operations Manager
Core
Own operational strategy and execution for a portfolio of high-value banking and fintech partners on Wise Platform to ensure stability and growth.
Role type
Senior Partner Operations Manager
Builds
Operational success plans, data-driven business reviews, and scalable processes for enterprise partners.
Domain
Fintech / Cross-border payments / Banking operations
Required skills
Operational strategy, cross-functional collaboration, data analysis, stakeholder management, problem-solving, API/webhooks fluency, process optimization, business review management, root cause analysis, executive influence
Preferred skills
Payments/banking experience, Correspondent banking knowledge, Tier 1/2 bank or large fintech experience, regulatory framework knowledge (AML, KYC, PSD2), technical onboarding/implementation leadership
Technologies
APIs, webhooks, data analysis tools
Responsibilities
Drive operational performance analysis and volume retention for partner portfolio; Execute cross-functional initiatives with product, tech, legal, and compliance teams; Manage Quarterly Business Reviews and operational success plans; Advocate for partner needs to influence product roadmaps; Optimize internal and external processes; Develop trusted relationships with senior stakeholders; Analyze service quality and SLAs to identify improvement areas.
Seniority
Senior, hands-on IC