Analista de Sucesso do Cliente Sênior
Core
Senior Customer Success Partner for Enterprise clients in the fraud prevention solutions portfolio, driving adoption, value generation, retention, and business expansion through executive-level consultative relationships.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Fraud prevention solutions and data analytics platforms for Enterprise clients
Domain
Financial services / Fraud prevention / SaaS / B2B
Deliverable
production ML models
Required skills
Enterprise account management, Strategic consulting, Data-driven decision making, Executive stakeholder engagement, Revenue growth strategies, Product adoption planning, Risk mitigation, Business case development, Product roadmap influence, CRM and BI tool proficiency
Preferred skills
Customer Success certifications, Project Management certifications, Analytics certifications
Technologies
Salesforce, Sensedata, Gainsight, HubSpot, Power BI, Tableau, Looker
Responsibilities
Manage strategic Enterprise client portfolio and act as primary business consultant; Develop and execute customer success plans aligned with strategic objectives; Monitor and analyze key success metrics (Health Score, NPS, Churn, etc.) to drive action; Lead cross-functional initiatives for risk mitigation and complex problem resolution; Identify and execute upsell/cross-sell opportunities to drive revenue growth; Represent customer needs internally to influence product roadmap and processes.
Seniority
Senior, hands-on IC