Premier de Réception (H/F) – CDI
Core
Senior front office leader managing daily reception operations, handling complex guest situations, and mentoring the team at a midscale lifestyle hotel.
Role type
Senior Front Office Manager / Deputy Front Office Manager
Builds
Guest arrival/departure operations, financial reconciliation, team training, and service standards compliance
Domain
Hospitality / Hotel Front Office
Required skills
Front office operations, Opera Cloud, night audit, conflict resolution, financial reconciliation, team mentoring, shift coordination
Preferred skills
Accor ecosystem knowledge, TARS, ALL program sales, Asana, Sinphony
Technologies
Opera Cloud, TARS, Vostio, Sinphony, Asana
Responsibilities
Handle complex guest situations (overbooking, VIP, billing disputes), train new receptionists, coordinate with housekeeping and F&B, manage cash controls and folios, respond to online reviews
Seniority
Senior, hands-on IC with leadership responsibilities