AGENT DE RELATION CLIENT (H/F/X)
Core
Welcome guests, manage check-in/check-out, and handle VIP services and complaints to maximize customer satisfaction in a 5-star hotel.
Role type
Front desk agent (hospitality)
Builds
Guest check-in/check-out processes, VIP welcome letters, and event organization
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Guest relations, check-in/check-out management, PMS software (Opera), French (fluent), English (fluent)
Preferred skills
A third language, commercial skills, proactivity, empathy, patience, diplomacy, attention to detail
Technologies
Opera PMS
Responsibilities
Greet guests warmly, ensure efficient and personalized check-in/check-out, provide information on hotel services and promotions, update guest preferences in the system, manage VIP arrivals and departures, handle guest complaints and feedback, participate in VIP event organization
Seniority
Mid-level, hands-on IC