Junior Customer Service Agent
Core
Handle incoming commercial client requests via phone or writing regarding after-sales and operational processing at the first level, finding the right solution for each request.
Role type
Junior Customer Service Agent
Builds
Solutions for commercial clients and support for dealers on logistics, document dispatch, payments, and complaints.
Domain
Automotive sales (used cars)
Deliverable
client delivery
Required skills
Ticketing systems, telephony software, Google Suite (GSheet), active listening, reliability, effective communication
Preferred skills
Prior customer service experience, structured and meticulous work approach, team spirit
Responsibilities
Manage incoming client requests, assist dealers on logistics and payments, coordinate with internal specialized departments, maintain customer data and reports
