Customer Service Representative (New College Graduates)
On-site · United StatesNo visa sponsorship
Core
Inbound and outbound customer support for car buying/selling, resolving complex scenarios with AI assistance.
Role type
Customer Service Representative (New College Graduates)
Builds
Customer experiences for Carvana's car-buying and selling platform
Domain
Automotive retail / Customer support
Deliverable
client delivery
Required skills
Critical thinking, empathy, active listening, documentation verification, system navigation, adaptability
Preferred skills
Tech-savviness, resilience
Technologies
AI co-pilot, internal customer support systems
Responsibilities
Guide customers through car-buying or selling journeys via phone calls, resolve complex customer scenarios using AI tools, review and verify sensitive customer documentation, adapt to fast-paced product updates
Seniority
Entry-level, new graduate