Customer Service Representative / Customer Advocate
Core
Build genuine relationships with customers via inbound and outbound calls to guide them through buying or selling a car, while verifying sensitive documentation and solving problems in real-time.
Role type
Customer Service Representative (inbound/outbound)
Builds
Customer experiences for Carvana's car-buying and selling platform
Domain
Automotive retail / Customer support
Deliverable
client delivery
Required skills
Empathy, critical thinking, active listening, documentation verification, adaptability, phone communication, attention to detail
Preferred skills
Tech-savviness, ability to navigate multiple systems, resilience
Technologies
AI co-pilot, real-time feedback coaching systems, multiple internal support systems
Responsibilities
Guide customers through car-buying or selling journeys via phone calls, verify sensitive customer documentation, solve customer problems in real-time using critical thinking and AI tools, adapt to fast-paced environment and new product updates
Seniority
Entry-level to Individual Contributor