Help Desk Specialist
Core
Provide Level 2 technical support and manage workstations to ensure operational continuity for end-users, including VIPs and management.
Role type
Level 2 Help Desk Specialist
Builds
IT support services for enterprise workstations and connectivity
Domain
IT Support / Workplace Management
Deliverable
client delivery
Required skills
Windows 10/11, Microsoft 365, Active Directory, Entra ID, Microsoft Intune, SCCM, ITSM ticketing, LAN/WAN troubleshooting, hardware/software troubleshooting
Preferred skills
Apple ecosystem familiarity, networking technologies (TCP/IP, DNS, DHCP, Wi-Fi), backup procedures
Technologies
Windows 10/11, Microsoft 365, Active Directory, Entra ID, Microsoft Intune, SCCM, ITSM platforms
Responsibilities
Provide Level 2 on-site and remote technical support for hardware, software, and connectivity issues; manage workstation installation, configuration, replacement, and maintenance; resolve tickets via ITSM platforms and escalate to specialist teams; support software distribution and configuration; perform basic troubleshooting on LAN/WAN, Wi-Fi, and connectivity; provide first-level analysis on Systems and Industrial/OT infrastructure issues.
Seniority
Mid-level, 2+ years experience