Customer Service Executive
Hybrid
Core
Respond to customer enquiries via phone and email, resolve service issues, and recommend products or services.
Role type
Customer Service Executive
Builds
Customer support interactions and product recommendations
Domain
Customer service
Deliverable
dashboards & analysis
Required skills
Phone and email communication, customer verification, data documentation, AI tool adoption, Microsoft Office proficiency
Preferred skills
Experience with AI-powered tools, product testing support
Responsibilities
Handle incoming and outgoing customer calls and emails, complete customer verification and case follow-up, maintain accurate customer records, identify customer needs and recommend products, collaborate with stakeholders to meet service standards
Seniority
Mid-level, 2+ years experience