Superviseur de production IT / Team Leader Anglais H/F
Core
Supervise IT support teams and operational activities to ensure high-quality user experience and service delivery for a global electrical distribution leader.
Role type
Senior IT Operations Team Leader
Builds
IT support services and operational processes
Domain
IT Support / Electrical Distribution
Required skills
Team management, operational planning, performance monitoring, incident management, process improvement, stakeholder communication, Excel proficiency, professional English (C1/C2)
Preferred skills
Leadership, client orientation, prioritization, analytical thinking, field work experience, continuous improvement culture
Responsibilities
Organize and plan daily technician activities, supervise incident handling and escalations, track key performance indicators and service quality, coordinate with service owners and clients, implement action plans to meet objectives, optimize service processes and user experience.
Seniority
Senior, hands-on IC