Customer Service Specialist
Core
Serve as the primary contact point for customers, suppliers, and stakeholders by handling inquiries, requests, and complaints to ensure optimal service experience.
Role type
Customer Service Specialist
Builds
Customer service processes and service delivery
Domain
Security services industry + Customer support
Deliverable
dashboards & analysis
Required skills
Communication, Analytical thinking, Problem-solving, System navigation, Process optimization, Stakeholder collaboration
Preferred skills
Commercial opportunity recognition, Humor, Team collaboration
Technologies
CRM systems, Communication channels (phone, email, chat)
Responsibilities
Answer customer questions via phone, email, and chat; Investigate underlying customer needs; Handle incoming complaints; Identify bottlenecks and translate them into improvement initiatives; Contribute to optimizing customer and service processes; Register and follow up on inquiries in systems; Collaborate with internal teams (finance, sales, operations) on complex issues; Recognize commercial opportunities within customer contact.
Seniority
Mid-level, hands-on IC