Duty Manager - Fairmont Agra
Core
Oversee daily hotel operations and ensure seamless service delivery across all departments in a luxury property.
Role type
Duty Manager
Builds
Daily operational continuity and guest satisfaction
Domain
Luxury Hospitality
Required skills
Multi-departmental team management, Guest relations and complaint resolution, Security protocol enforcement, Property inspection and maintenance coordination, Shift reporting and incident documentation, Revenue management support, Staff briefing and training, Health and safety compliance, Key control and access management, Emergency response coordination
Preferred skills
PMS and property management software proficiency, Revenue optimization strategies, Staff performance management, First Aid and CPR certification, Crisis response procedures, Multilingual communication (Hindi or regional Indian languages)
Responsibilities
Oversee daily hotel operations, Supervise front-of-house and back-of-house staff, Address guest concerns and complaints, Monitor security protocols and guest safety, Conduct property inspections, Manage emergency situations, Prepare shift reports, Liaise between departments, Support revenue management initiatives, Conduct staff briefings and training, Ensure health, safety, and hygiene compliance, Manage key control systems, Respond to maintenance requests
Seniority
Mid-level, hands-on operational leadership