Reservations Agent
Core
Manage accommodation enquiries and reservations for a luxury hotel, ensuring exceptional guest experiences from first contact.
Role type
Reservations Agent
Builds
Confirmed guest reservations and hotel revenue
Domain
Hospitality / Luxury Hotel
Required skills
telephone and email communication, upselling and cross-selling, reservation system proficiency, channel management, Microsoft Office proficiency, organizational skills, attention to detail
Preferred skills
knowledge of Hotsoft, experience with D-Edge Channel Manager, five-star luxury hotel experience
Responsibilities
Act as first point of contact for guests, manage telephone/email/online enquiries, convert enquiries into confirmed reservations, maintain guest reservations in Hotsoft, manage room rates and availability across distribution channels, liaise with Front Office/Sales/F&B departments
Seniority
Entry-level to Mid-level