Client Account Manager
Core
Develop, maintain, and manage Expeditors' worldwide activities to achieve optimum business retention and development for global logistics customers.
Role type
Senior Client Account Manager (Logistics)
Builds
Global strategic business planning and execution, value-add solutions, and cost reduction initiatives for supply chain clients.
Domain
Logistics and Supply Chain Management
Deliverable
client delivery
Required skills
Business development, relationship management, data analysis, project management, problem solving, presentation skills, leadership, account management, process mapping, invoicing management.
Preferred skills
Business development experience, knowledge of Expeditors products and operating systems.
Technologies
Expeditors operating systems, MS Office.
Responsibilities
Strengthen relationships with assigned accounts, maintain and grow revenue, understand customers' business and strategy, build unity between Expeditors and the customer, penetrate organizational structure of assigned accounts, communicate service issues and drive issue resolution, ensure customer satisfaction, manage client profiles, create process maps, maintain accurate account data, meet face to face with customers, provide technical updates and systems demos, collect and present data analysis, manage Business Performance Reviews, identify growth opportunities, seek improvement in procedures and services, spearhead problem resolution for issues outside of local branch.
Seniority
Mid-level, hands-on IC