Senior Merchant Success Manager
Core
Provide world-class experiences to grow and retain ShipBob's enterprise and strategic merchants, focusing on complex middle-market clients expanding into new markets.
Role type
Senior Merchant Success Manager (Strategic Account Management)
Builds
Fulfillment operations and supply chain solutions for ecommerce merchants
Domain
Ecommerce logistics and supply chain technology
Deliverable
client delivery
Required skills
Strategic account planning, business review facilitation, supply chain performance analysis, executive relationship management, conflict resolution, negotiation, team coaching
Preferred skills
Experience in sales and merchant services, consultative selling, Microsoft Office Suite proficiency
Responsibilities
Conduct business reviews and track merchant growth, analyze supply chain performance to identify risks and opportunities, coach team members on performance, grow strategic relationships at all merchant levels, improve customer KPIs and experience
Seniority
Senior, hands-on IC
