Client Success Manager / vCIO (MSP)
Core
Strategic relationship manager and advocate for SMB and mid-market clients, providing technology roadmaps, operational oversight, and acting as the primary point of contact for IT systems optimization and business growth.
Role type
Senior Client Success Manager / vCIO (Managed Services Provider)
Builds
Technology roadmaps, client engagement standards, and operational project commitments for SMB and mid-market clients.
Domain
IT Managed Services Provider (MSP) / SMB and Mid-Market Technology
Required skills
Strategic advisory, client relationship management, technology roadmap development, IT service delivery, C-suite stakeholder engagement, project management, sales and proposal writing, CRM management, ITIL/COBIT frameworks, cross-functional collaboration.
Preferred skills
Experience in MSP environment, solutioning and selling additional services, familiarity with cloud platforms (Azure, AWS, Google), identity management, and hardware/software vendor management.
Technologies
Active Directory, Azure, Office 365, AWS, Google Cloud, Firewalls, Switches, Windows Server, Barracuda, Fortinet, Cisco, HP, MS Office Suite.
Responsibilities
Develop technology roadmaps for organizations, participate in sales calls and write proposals, provide quality assurance on active projects, act as a point of escalation for client service, track client opportunities in CRM, and coordinate with cross-functional teams.
Seniority
Senior, hands-on IC