Reservations Team member
Core
Manage individual and group reservations via phone, portals, extranet, and email to drive room sales and ensure seamless check-in operations.
Role type
Reservations Team Member
Builds
Room bookings and guest check-in processes
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation management, Phone communication, Portal management, Email communication, Data entry, Cross-department collaboration, Guest service, Sales optimization
Responsibilities
Manage reservations received via phone, portals, extranet, and email; Confirm reservations with attention to detail; Enter reservation details accurately for front desk; Liaise with hotel departments on customer requests; Collaborate with other hotel departments to ensure smooth operations.