IT Helpdesk Support (L1/L2 & IT Operations)
Core
Deliver Level 1 and Level 2 technical support for end-user IT services, manage user lifecycle, and support ISO 27001 compliance activities across a global IT environment.
Role type
L1/L2 IT Helpdesk Support Specialist
Builds
End-user IT services, user access controls, and IT asset management processes
Domain
IT Operations / Helpdesk / Security Compliance
Required skills
Windows/macOS troubleshooting, ticketing systems, Active Directory, hardware diagnostics, networking basics, user access management, asset inventory management
Preferred skills
IT operations experience, IT support certifications (CompTIA A+, Microsoft Modern Desktop), remote support tools, VPN/security protocols, IT asset management systems
Responsibilities
Manage and resolve IT support tickets within SLA, configure and maintain end-user devices, monitor system alerts and support patching, manage user access and identity policies, maintain IT asset inventory, execute ISMS controls and support audits
Seniority
Junior to Mid-level, hands-on IC
