Wise Platform Enterprise Specialist
Core
Drive operational efficiency and scalability for Wise Platform partners (Embedded Solutions, Corresponded Services, Enterprise Accounts) by acting as an internal champion and providing advanced support throughout the partner lifecycle.
Role type
Senior Enterprise Support Specialist (Platform)
Builds
Partner onboarding, implementation, and ongoing optimization for financial payment solutions
Domain
Fintech / Cross-border payments / API integrations
Deliverable
client delivery
Required skills
Financial literacy, API setup expertise, data analytics (MS Suite, Looker, Snowflake), project management, compliance knowledge (GDPR, KYC/AML), incident management, cross-regional collaboration
Preferred skills
Experience with Zendesk, deep product knowledge of Wise Platform, understanding of functional teams (QA, WFM, L&D, KM, CM, CI)
Responsibilities
Manage partner onboarding and implementation including training and setup; build and maintain long-term relationships with key accounts; provide high-level training on products and financial concepts; advocate for partner needs to internal product teams; monitor partner behavior to prevent churn; provide guidance on financial regulations and technical troubleshooting; use data analytics to monitor partner health and inform strategy; manage complex incidents and resolve root causes.
Seniority
Senior, hands-on IC