Principal Solution Architect, ITSM
Core
Functional and technical expert consulting with customers on implementing ServiceNow's Technology Workflow solutions to accelerate business outcomes.
Role type
Principal Solution Architect (ITSM)
Builds
Technology Workflow solutions for customer technology landscapes
Domain
IT Service Management (ITSM) / Enterprise Software
Required skills
ServiceNow ITSM/ITOM implementation, complex technology integrations, solution design, stakeholder influence, change management, workshop facilitation, technical visualization
Preferred skills
ServiceNow Technical Architect certification, AI platform knowledge
Technologies
ServiceNow, Technology Workflow, ITSM, ITOM
Responsibilities
Support pre-sales activities and solution scoping, lead engagement project teams, design solutions for common use cases, establish relationships with product owners, lead learning events, enable and mentor delivery teams
Seniority
Principal, hands-on IC with strategic influence