Customer Service Rep (02729)- 3108 S Kingshighway
Based in United States
Core
First point of contact for customers, handling inquiries, complaints, and order processing via phone, email, and in-person.
Role type
Customer Service Representative
Builds
Customer satisfaction and order fulfillment
Domain
Food delivery / Retail
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, multitasking, data entry accuracy, product knowledge
Preferred skills
Previous customer service experience, empathy, patience
Technologies
Customer service software
Responsibilities
Respond to customer inquiries via phone, email, and in-person; Address and resolve customer complaints and concerns; Process orders, refunds, and exchanges; Document customer interactions and update records; Collaborate with other departments to resolve issues; Identify and escalate complex issues.
Seniority
Entry-level to Mid-level