Customer Service Representative (4595)-2600 Bridge Avenue
Core
Provide exceptional customer service by handling inquiries, complaints, and order processing via phone, email, and chat for a pizza restaurant.
Role type
Customer Service Representative
Builds
Customer support interactions and order fulfillment
Domain
Food & Beverage / Retail
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, CRM software proficiency, multitasking, empathy, time management
Preferred skills
Previous customer service experience, food preparation experience
Technologies
CRM software
Responsibilities
Respond to customer inquiries via phone, email, and chat; Handle customer complaints and concerns; Process orders, refunds, and exchanges; Document customer interactions in the CRM system; Collaborate with other departments to resolve complex issues; Identify and escalate priority issues; Contribute by making food with the shift runner or manager
Seniority
Individual Contributor
