Customer Service Rep
Core
Taking phone orders, answering customer questions, and resolving concerns to ensure positive customer experiences.
Role type
Customer Service Representative
Builds
Customer satisfaction and operational efficiency
Domain
Food & Beverage / Retail
Deliverable
client delivery
Required skills
Phone order taking, customer service, menu knowledge, problem-solving, POS system familiarity, multitasking
Responsibilities
Taking phone orders with accuracy, answering customer questions about menu and promotions, addressing and resolving customer concerns, working as part of a team to ensure smooth operations
Seniority
Entry-level