Road Freight Agent
Core
Manage end-to-end freight processes, data entry, tracking, billing, and customer interactions for global logistics shipments.
Role type
Road Freight Agent (Logistics Operations)
Builds
Freight shipments and operational data reports
Domain
Global Logistics / Transportation
Required skills
Data entry, Tracking and tracing, Billing management, Customer service, Regulatory compliance, Process improvement
Preferred skills
Hazardous materials certification, Global logistics industry knowledge
Technologies
Transcon Workflow, Excel, Word
Responsibilities
Ensure smooth and timely freight process flow, Ensure accurate and timely data entry into operational systems, Track and Trace Transcon Files and reporting, Use export Transcon Workflow on daily basis, Ensure accurate and timely client and vendors billing, Ensure delivery of freight and timely clearance when applicable, Interact with customers in arranging TRANSCON shipments, Contribute to maintain good relationships with suppliers, Meet compliance at all times to regulations internal and external, Understand department process flow and look for best practices to improve operational efficiency, Ensure all customers standard operating procedures in place and updated in the DLSOPs, Meet KPI standards in accordance with the Company's procedures, Network communications and timely responses to emails and requests, Escalation of problems to Management when necessary
Seniority
Individual Contributor