Customer Support Specialist II- After Hours
Core
Support daily transportation operations by ensuring accurate planning, shipment execution, tracking, and documentation management for Uber Freight's logistics network.
Role type
Operations specialist (transportation logistics)
Builds
Shipment visibility, on-time delivery performance, and operational efficiency for freight customers
Domain
Transportation and logistics
Deliverable
dashboards & analysis
Required skills
Shipment tracking, TMS usage, carrier coordination, cross-border logistics, invoice management, operational reporting, KPI monitoring, system exception resolution, stakeholder communication
Preferred skills
Customer request management, stakeholder communications, cross-border transportation processes (Mexico-US), carrier management, transportation performance metrics, analytical problem-solving
Technologies
TMS, Microsoft Excel
Responsibilities
Monitor shipments and perform daily track-and-trace activities; Maintain accurate load status and shipment milestones within the TMS; Coordinate with carriers to obtain shipment updates and proof of delivery; Monitor customs status and cross-border shipment activities; Prepare and distribute operational reports and KPI metrics; Escalate service failures and operational issues to leadership (via careerplan.io/jobs/5438081008-customer-support-specialist-ii-after-hours-at-uberfreight)
Seniority
Entry-level to Mid-level, hands-on IC