Customer Support Specialist II 4x4 2nd shift - Shared Services - Monterrey
Core
Support U.S. and Canada operations by managing shipment data entry, appointment scheduling, tracking, and resolving delivery exceptions via phone and system updates.
Role type
Customer Support Specialist (Logistics/Supply Chain)
Builds
Shipment tracking and delivery exception resolution for Uber Freight's logistics platform
Domain
Logistics and Supply Chain
Deliverable
client delivery
Required skills
Data entry, appointment scheduling, phone communication, problem-solving, prioritization, empathy, stakeholder management, system adaptation
Responsibilities
Review available information to determine needed data for shipment resolution, make calls to facilities and carriers to resolve escalations, provide prompt updates to carriers and customers on escalations, prioritize issues based on urgency, adapt to changing team processes, offer solutions to improve carrier and customer experience
Seniority
Mid-level IC